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Aurora - Safe, Strong, and Secure

Customer Service - Life Insurance

Answers to Frequently Asked Questions (FAQs)

How do I request a Cash Loan or a Premium Loan?

Please download and print the ``Loan Request" form.  Fill out the form completely and mail the original to our office.  If you need information regarding the available loan amount, the loan interest rate, and how to repay the loan, please call your Aurora Agent, or our home office at (800) 265-2652.

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How do I request an Owner, Beneficiary, or Address change?

Please download and print the ``Request for Change of Policy Record" form.   Fill out the form completely, provide the required signatures and mail the original to our office.

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Can I give you my address changes over the phone or the Internet?

For the protection of our customers, we only accept requests for address changes in writing and with signatures.  Signatures are verified prior to processing all requests.  Although telephoning or E-mailing in such information is certainly easier, it is not in the best interests of our customers.

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I want my premium paid automatically from my bank account each month.  How do I do this?

Please download and print the ``Premium Billing Mode Election" form. Fill out the form completely and mail the original to our office.

Along with the form, please include a voided personal check from the account you will be using and your bank's phone number.

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Some of my bank information has changed.  How do I properly notify Aurora?

For your protection, we request that you submit the change(s) in writing.  Please make sure your request is signed.

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When do I need to have my signature notarized?

Because all change requests are ``signature verified"  before  processing, you may want to have your signature notarized whenever feasible to avoid potential processing delays. You may also call one of our customer service representatives for further clarification.

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Copyright ©2000 Aurora National Life Assurance. All rights reserved. Site last modified: Nov 29, 2000