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Customer Service - Annuity

Welcome Aurora Annuity Customers!

This section provides current Aurora annuity customers with instant, 24-hour access to helpful service tips, answers to frequently asked questions (FAQs), and commonly used forms for a variety of changes.

Service Tips

Click here for service and other helpful tips such as important phone numbers and the best times to call, how requests are processed, what to do if your benefit check is late, information on electronic fund transfer and direct deposit of benefit payments, and age 70 1/2 minimum distributions.


Before you call in with a general question about your annuity, click here first to see if the answer to your question is already provided.

Download Forms

Currently, you can access an application for the electronic funds transfer (EFT) or direct deposit of your benefit payments.



We hope you find this section convenient, helpful and interesting.  Please be sure to visit us in the future.  We are planning to periodically add more information and new features.

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