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Aurora - Safe, Strong, Secure

Customer Service - Life Insurance

Service Tips

Best Times to Call Us

Our professional and courteous customer service representatives are available to speak with you from 8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday (excluding major holidays).  Our toll-free number for life insurance customer inquiries is (800) 265-2652..

Our peak times are Mondays and Tuesdays from 9:30 a.m. to Noon.  For faster, more convenient service, it's best to call during non-peak times.

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Have Your Policy Number Handy

You can help us provide faster service by referencing your policy number on all correspondence and having it handy when you call us.

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Mailing of Premium Payments to Aurora

Premium payments are due on the ``Premium Due Date" noted on your Premium Bill.  Your contract gives you a 31-day Grace Period.  Please allow enough mailing time to ensure that your Premium payment arrives at our office before the end of the Grace Period.  Also, carefully review your check for any errors or omissions.  We receive checks daily with incorrect or missing information, which leads to payments not being made on time.

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Convenience of Electronic Fund Transfer (EFT)

If you are currently paying your premiums by mail, there is a convenient and faster way to pay them.  You can have your premium paid monthly by Electronic Fund Transfer (EFT) from your bank account to Aurora. Please call us toll-free at (800) 265-2652, during regular hours of operation for more information about using EFT, including associated administrative charges.  Click here for the Premium Billing Mode Election form to elect the EFT option.

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General Processing of Requests/Forms

To provide timely responses to our customers, we process all requests in order of receipt whether they are faxed, mailed or phoned in to our offices.  So, please send us your requests as early as possible to help avoid any last-minute crunches. 

Also, please make sure you check for any errors or omissions (especially when it comes to your policy number and all the necessary signatures) when sending in forms to avoid any unnecessary processing delays. 

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Copyright ©2000 Aurora National Life Assurance. All rights reserved. Site last modified: May 25th, 2002